Data Incident and Problem Management Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incident response actions for data platform and application-related incidents.

• Conduct root cause analysis for critical incidents and document findings, contributing factors, and corrective/preventive measures.

• Manage the problem management process, including ongoing issues, known errors, and long-term remediation strategies.

• Facilitate post-incident evaluations and initiatives for continuous operational enhancement.

• Maintain documentation related to incident and problem management, including logs, timelines, and resolution records.

• Create and uphold incident response runbooks, escalation procedures, and communication protocols for stakeholders.

• Monitor and report on incident and problem management metrics such as MTTR, recurrence rates, and SLA adherence.

• Act as a Security & Compliance Engineer by implementing and overseeing security controls, configurations, and compliance mandates.

• Assist in security incident responses, vulnerability remediation, and compliance audits.

• Collaborate with DevSecOps, data governance, and infrastructure teams.

• Perform trend analysis on incidents and security events, recommending preventive actions.

• Support audits and regulatory reporting with documentation related to incidents, problems, and security compliance.

• Facilitate communication and coordination among cross-functional teams during significant incidents.

• Manage incident triage, escalation, communications, tracking, and resolution processes.

• Coordinate responses across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams.

• Ensure operational activities comply with data security, privacy, access control, retention, and regulatory standards.

• Develop dashboards, metrics, trends, and reports for incident and problem management.

• Assist with disaster recovery, continuity, and major incident exercises.

⛳️ Requirements

• MA/MS degree with over 5 years of general experience in information systems and 5+ years of specialized experience, or a BS/BA degree with over 7 years of general experience in information systems and 5+ years of specialized experience.

• Experience may be considered in lieu of a degree.

• Proven experience in assisting with testing, writing acceptance criteria, and verifying test case results.

• Demonstrated ability to produce relevant and current requirements, accurately size user stories, and eliminate roadblocks prior to sprint initiation.

• Established track record as a Business Analyst in enterprise IT or data initiatives.

• Experience supporting cloud data platforms, analytics, or data-related projects.

• Strong skills in requirements management, data analysis, and documentation.

• Ability to engage with both technical and non-technical stakeholders.

• Experience working in Agile/Scrum environments and utilizing Jira/Confluence.

• Familiarity with data governance, metadata management, and data quality practices.

• Proficient in SQL for data querying and validation.

• Competent with BI/reporting tools such as Power BI, Tableau, or QuickSight.

• Familiarity with statistical analysis tools/techniques like Excel, R, or Python is preferred.

• Experience with cloud data platforms such as Snowflake, Databricks, or AWS is preferred.

• Understanding of data architecture concepts, including data lakes, lakehouses, and warehouses.

• Strong analytical, problem-solving, and statistical analysis capabilities, with a keen attention to detail and data accuracy.

• Ability to effectively communicate insights to diverse business and technical audiences.

• Experience supporting compliance-driven or statutory reporting is preferred.

• Familiarity with STTM/data mapping tools is preferred.

• Experience mentoring or leading analytical work is a plus.

• Background in federal or regulated environments is an advantage.

• Experience with data governance and data quality programs is preferred.

• Experience supporting AI/ML and advanced analytics initiatives is preferred.

• Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance.

• Experience with AWS/GovCloud, security operations, and federal environments is preferred.

• ITIL, Security+, AWS, or related certifications are preferred.

• Excellent oral and written communication skills, including presentation abilities.

• Consultant mindset with the capability to work alongside high-level customer stakeholders.

• Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies.

• Ability to work efficiently both independently and as part of a team.

• Strong crisis management and communication skills.

• No security clearance is required.

• US citizenship is not a requirement.

🏝️ Benefits

• Medical plan options, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan coverage.

• 401(k) plan with pre-tax and post-tax contributions along with company matching.

• Flexible work weeks where possible.

• Generous vacation, sick, and personal leave.

• Paid holidays offered.

• Paid parental leave provided.

• Military leave available.

• Bereavement leave offered.

• Jury duty leave included.

• 15 days of paid leave per calendar year for new employees, prorated based on the hire date.

• 10 paid holidays per year, prorated based on the hire date.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits are available.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance options.

• Critical illness insurance coverage.

• Business travel and accident insurance provided.