Business Systems Analyst II – Automation and Workflow Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Manage all elements of the Software Development Lifecycle for company-wide software solutions.

• Evaluate, analyze, and document the needs of business units, workflows, program functions, and technical business processes.

• Facilitate discussions on joint business/IT requirements and organize stakeholder review meetings.

• Deliver analytical system solutions tailored for key stakeholders.

• Identify functional gaps in software and opportunities for enhancement.

• Collaborate with product owners to develop product backlogs utilizing Agile methodologies.

• Formulate user stories with appropriate acceptance criteria.

• Engage in project implementation as a technical subject matter expert from start to finish.

• Provide training and mentorship to BSA I team members.

• Take part in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews.

• Promote Agile practices and service enhancements.

• Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models.

• Offer Tier 2 application support for enterprise-wide managed software solutions.

• Address internal tickets and operational support requests in accordance with service level agreements.

• Manage and assist with software upgrades.

• Troubleshoot issues, aid in triage, evaluate risks, and act as an escalation point for incident management.

• Oversee application administration, which includes forms, fields, reports, saved searches, dashboards, workflow, role-based access, and reporting functions.

• Resolve application requests and reported issues through effective information gathering and ticket escalation.

• Keep application users updated on the status and resolution of issues.

• Collaborate with third-party service providers and internal technical teams on software necessities and production challenges.

• Maintain productive relationships with business lines, internal technical teams, and third-party service providers.

• Participate in on-call support for critical after-hours application disruptions or major outages.

⛳️ Requirements

• Associate’s Degree in Information Technology, Project Management, or Business Administration is required.

• Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field is preferred.

• A minimum of 5 years of experience in financial or health services, including technical business analysis, product development, and process enhancement is required.

• Experience in an Agile environment or Azure ecosystem (DevOps) is strongly preferred.

• Proficient with Visio, MS Word, Excel, PDF, SharePoint, and similar tools.

• Familiarity with software development lifecycle practices.

• Experience in creating user stories and defining acceptance criteria.

• Expertise in process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models.

• Experience providing Tier 2 application support.

• Knowledge of forms, fields, reports, saved searches, dashboards, workflows, role-based access management, and reporting support.

• Capability to participate in on-call support for after-hours application issues or significant outages.

• Ability to work remotely within California.

🏝️ Benefits

• Comprehensive compensation package.

• Programs promoting well-being and work-life balance.

• Opportunities for career development and growth.

• Rewards and recognition initiatives.

• Strong commitment to Diversity, Equity, and Inclusion.

• Market-competitive and internally equitable total rewards compensation package.

• Flexible remote work arrangement.