Data Engineer – Data & Automation

This is a fully remote position, open to applicants in Mexico, +3 more countries.

📋 Description

• Develop and manage data pipelines originating from support, onboarding, and billing systems, including Zendesk, Jira, and internal platforms.

• Create, implement, and launch automations, integrations, and internal tools that eliminate manual workflow processes.

• Establish Zendesk integrations with internal systems utilizing APIs and webhooks.

• Construct data models, dashboards, and reports for teams and leadership, encompassing operational metrics.

• Record baselines prior to enhancements and assess outcomes post-release.

• Share responsibility for the team's platform, covering architecture, version control, deployment, monitoring, and documentation.

• Leverage AI tools where beneficial and verify their outputs against actual data.

• Adhere to security and data-governance protocols, including pre-deployment security assessments, centrally managed credentials, and auditable modifications.

• Collaborate with process owners to translate documented processes into functional automations.

• Articulate technical decisions to non-technical stakeholders.

• Assist in the deployment of new tools and oversee their performance after launch.

⛳️ Requirements

• Must reside in Brazil, Mexico, Colombia, or Sweden.

• Proficient or fluent in English.

• Bachelor's degree in a relevant field.

• Background in data engineering, automation, technical operations, or support engineering.

• Proven experience in creating and managing production pipelines, automations, or integrations relied upon by others.

• Practical knowledge of SQL and a scripting language such as Python or JavaScript.

• Familiarity with APIs and webhooks, along with integrating SaaS platforms like Zendesk and Jira.

• Experience in developing dashboards and reports using Looker, Tableau, Power BI, or similar tools.

• Insight into data quality, including metric definitions, baselines, and ownership.

• Acquainted with Git and managing tools in a collaborative environment.

• Comfortable utilizing AI tools with a discerning view on output quality.

• Knowledge of security and data-privacy practices for handling customer information.

• Ability to convey technical choices clearly to non-technical team members.

• Capacity to work independently, manage priorities effectively, and see tasks through to completion.

• Willingness to collaborate across LATAM, EMEA, and APAC regions and time zones in a remote environment.

🏝️ Benefits

• Comprehensive coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

• Caju flexible benefit card for food, education, and home office support.

• Paid maternity leave for 180 days.

• Paid paternity leave for 30 days.

• Daycare assistance for children up to five years old.

• Access to gyms and wellness options via Wellhub.

• Prudential life insurance coverage for unforeseen absences, serious illnesses, accidents, and disabilities.

• Annual reimbursements for select disability- and transgender-related expenses.

• Paid day off to celebrate the employee's birthday.