Data Center Operations Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the daily operations of the production data center and cloud infrastructure that supports global services.

• Manage and coordinate major incidents, problem management, and operational escalations during U.S. business hours.

• Ensure the infrastructure meets availability, performance, security, and compliance with operational standards.

• Create and maintain operational procedures, documentation, and runbooks.

• Lead automation and continuous improvement initiatives aimed at enhancing operational efficiency.

• Collaborate with engineering teams to coordinate maintenance activities, upgrades, and changes.

• Monitor the health of the infrastructure and proactively identify operational risks.

• Mentor operations engineers and provide them with technical guidance.

• Work together with Security, Network, Cloud, and Product Engineering teams to address complex infrastructure challenges.

• Take part in on-call rotations and fulfill operational leadership responsibilities as needed.

• Track operational metrics, service levels, and engage in capacity planning.

• Provide dedicated coverage for global infrastructure during U.S. business hours.

• Be willing to travel up to 10% for team meetings, data center activities, and operational planning.

⛳️ Requirements

• Bachelor’s degree in a related field with a minimum of 5-8+ years of relevant work experience, or 8+ years in IT infrastructure or data center operations.

• At least 2 years of experience leading technical or operational teams.

• Comprehensive knowledge of Windows and Linux server administration.

• Experience in supporting VMware or other virtualization platforms.

• Familiarity with cloud platforms, including AWS or Azure.

• Experience utilizing enterprise monitoring and incident management tools.

• Understanding of networking fundamentals, storage, DNS, load balancing, and firewalls.

• Proficiency in scripting or automation (PowerShell, Python, Bash, or similar).

• Strong troubleshooting and problem-solving abilities.

• Excellent written and verbal communication skills.

• Capacity to work effectively with global teams.

• Candidates must be legally authorized to work in the United States for any employer at the time of hire.

• This position does not qualify for visa sponsorship or the assumption of employment visa sponsorship now or in the future.

• Successful completion of a post-offer background check is required.

• Preferred: Experience in leading global infrastructure operations.

• Preferred: Experience in supporting cybersecurity products or SaaS platforms.

• Preferred: ITIL Foundation certification.

• Preferred: Certifications in Microsoft, VMware, AWS, or Azure.

• Preferred: Experience with Infrastructure as Code and automation frameworks.

• Preferred: Experience managing major incidents in a 24x7 production environment.

🏝️ Benefits

• Comprehensive health benefits including Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life with LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft protection, and Pet Insurance.

• Retirement Savings Plan available after 30 days of employment, featuring a company contribution and matching, with no vesting period.

• Company-paid holidays and Paid Time Off.

• Life Insurance, AD&D, Disability coverage, Employee Assistance Plan, and Well-being Program provided by the company.