Data and Quality Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead the Data and Quality Team that supports a nationwide legal services initiative for unaccompanied minors.

• Supervise data gathering, quality management, reporting, performance tracking, compliance monitoring, and ongoing quality improvement efforts.

• Oversee the implementation and management of LegalPath, the centralized platform for case management and reporting.

• Establish and enforce data standards, reporting procedures, documentation criteria, and performance measurement processes.

• Manage data validation, quality assurance, quality control, audits, and monitoring of data integrity.

• Track KPIs, AQLs, service timelines, contract obligations, and compliance requirements.

• Supervise data management systems, dashboards, reporting tools, and business intelligence solutions.

• Create and maintain executive dashboards, Power BI reports, performance scorecards, and data visualizations.

• Gather, analyze, and report quantitative and qualitative data from surveys, interviews, focus groups, stakeholder feedback, and administrative systems.

• Perform trend, root cause, performance, and predictive analyses.

• Generate monthly, quarterly, annual, and ad hoc reports for federal stakeholders and project leadership.

• Convert complex data into actionable insights and recommendations.

• Lead Continuous Quality Improvement (CQI) activities, quality reviews, monitoring, corrective action plans, and performance enhancement initiatives.

• Assist with federal performance reviews, audits, monitoring visits, quality assessments, and contract compliance activities.

• Collaborate with IT on data integrations, APIs, workflow automation, data security, and reporting improvements.

• Coordinate reporting efforts across legal, operations, intake, psychosocial, language services, and pro bono teams.

• Supervise and mentor data reporting, data analyst, reporting specialist, and quality management personnel.

• Provide leadership and direction for data reporting, performance tracking, and quality management activities.

⛳️ Requirements

• A bachelor's degree in Data Science, Statistics, Public Health, Social Sciences, Evaluation, Information Systems, Public Administration, Business Analytics, or a related area, or a master's degree in a corresponding field.

• A minimum of 8 years of experience in data collection, performance measurement, quality management, monitoring, evaluation, reporting, or continuous improvement; or 6 years with a master's degree.

• Proven experience in developing and managing dashboards, reports, and performance monitoring tools using Power BI, Tableau, or similar applications.

• Experience in conducting both quantitative and qualitative data analysis.

• Background in managing large-scale data collection and reporting systems.

• Demonstrated experience in implementing quality assurance, quality control, compliance monitoring, and continuous quality improvement processes.

• Experience in supervising technical and/or quality management personnel.

• Ability to manage multiple reporting, compliance, and quality oversight tasks concurrently.

• Experience in supporting complex federal, state, or large-scale nonprofit programs.

• Familiarity with monitoring contractual performance metrics, service-level agreements, and corrective action plans within federally funded programs.

• Preferred experience in supporting ORR, ACF, DOJ, HHS, or other federal initiatives.

• Preferred experience in legal services, child welfare, refugee, immigrant, human services, health, or social service sectors.

• Preferred experience with Quality Management Plans, Quality Assurance Surveillance Plans (QASPs), Continuous Quality Improvement (CQI) frameworks, or performance management systems.

• Preferred experience in data governance, audit methods, compliance monitoring, and performance measurement frameworks.

• Preferred experience in creating executive-level reports, dashboards, and presentations for federal clientele.

• Preferred experience with Microsoft Power Platform, including Power BI, Power Automate, SharePoint, and Dataverse.

• Preferred experience in conducting satisfaction surveys, qualitative analyses, stakeholder feedback reviews, and mixed-methods evaluations.

• Preferred knowledge of federal reporting obligations, privacy standards, records management, and data security protocols.

• Preferred experience with API integrations, ETL processes, SQL, and cloud-based reporting environments.

• Ability to obtain and maintain a Public Trust clearance.

• Strong leadership, supervisory, team management, analytical, organizational, communication, presentation, and problem-solving capabilities.

• Capacity to manage multiple priorities and collaborate effectively with technical teams, program leadership, service providers, subcontractors, and government stakeholders.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities, disabled veterans, and sincerely held religious beliefs.

• Confidential accommodation support provided.

• Consideration of qualified candidates with arrest and conviction records.