Data and Analytics Lead

This is a fully remote position, open to applicants in Poland.

📋 Description

• Coordinating the activities of the Data & Analytics team and supporting the development of expertise among team members.

• Managing the backlog of analytical initiatives and prioritizing tasks in collaboration with business stakeholders.

• Providing data, analyses, and recommendations to support operational, tactical, and strategic decisions within Customer Care.

• Developing solutions based on ETL processes, data integration, and modern analytical structures used in reporting, analysis, and automation.

• Creating and refining business analyses, KPIs, and forecasting models that support organizational planning and growth.

• Assisting in budgeting, planning, and evaluating operational effectiveness.

• Identifying trends, risks, and optimization opportunities based on data.

• Collaborating with Data Visualization, Data Architecture, and Process Automation teams to create cohesive end-to-end solutions.

• Translating business needs into specific analytical products and solutions.

• Fostering a data-driven culture and promoting the use of modern analytical tools and AI.

• Participating in strategic initiatives conducted in an international environment.

⛳️ Requirements

• A minimum of 5 years of experience in data analysis, data engineering, or Business Intelligence.

• Experience in team development or holding a leadership role.

• Strong proficiency in SQL and experience working with ETL processes.

• Practical knowledge of Databricks and PySpark.

• Experience in building business analyses, KPIs, and recommendations that support decision-making processes.

• Ability to effectively manage priorities and collaborate with multiple stakeholders.

• Skill in translating business needs into analytical solutions.

• Capability to operate effectively at the intersection of business and technology.

• Experience in developing the competencies of others and fostering teamwork.

• Excellent organizational skills, independence, and a solution-oriented mindset.

• Proficiency in English at a minimum B2 level.

🏝️ Benefits

• A tangible impact on the development of Data & Analytics for Customer Care across the entire organization.

• The opportunity to co-create the direction of modern analytical solutions.

• Participation in strategic projects related to data, automation, and business transformation.

• Significant autonomy and space to implement your own ideas.

• Opportunities for developing leadership, business, and technological competencies.

• Collaboration in an international environment and involvement in initiatives undertaken across multiple markets.