Data Analyst II – CX Analytics

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with Product and Engineering teams to establish and execute tracking plans.

• Assist in designing robust data schemas and govern product events generated at the source.

• Ensure the collection of high-quality data through Customer Data Platforms.

• Analyze user behavior and customer journeys leveraging product analytics platforms and SQL.

• Identify key insights, assess onboarding funnels, and map customer journeys.

• Develop and maintain dashboards that monitor product performance, feature success, and customer health metrics.

• Create, refine, and uphold efficient, clean, and reliable data models.

• Support internal product decisions and provide analytics experiences for Sinch customers.

• Partner strategically with leadership in Product and Engineering.

• Synthesize insights across products and link platform usage data to strategic business outcomes.

• Train stakeholders to autonomously utilize self-service analytics platforms.

• Promote data-informed decision-making throughout the organization.

⛳️ Requirements

• Proven experience in Data Analytics, Product Analytics, or a comparable role, demonstrating a history of resolving business or product challenges through data.

• Strong expertise in SQL for analyzing extensive structured datasets and constructing data models.

• Familiarity with Looker or similar analytics tools.

• Experience in mapping and analyzing the customer journey, including conversion funnels, retention, cohort analysis, and user behavior.

• A bachelor’s or master’s degree in a quantitative or business discipline such as Computer Science, Mathematics, Engineering, or Economics.

• Advanced proficiency in English, both spoken and written.

• Understanding of event-driven tracking, product events architecture, and data schemas.

• Experience with Customer Data Platforms like RudderStack or Segment.

• Hands-on experience with product analytics platforms such as Amplitude or Mixpanel.

• Experience in building and maintaining data models using dbt and cloud data warehouses like Snowflake or BigQuery.

• Experience working in a global organization with colleagues and partners across various time zones.

• Experience in Telecom, CPaaS, or B2B SaaS is a plus.

🏝️ Benefits

• 100% coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

• Caju flexible benefit card for food, education, and home office support.

• Paid maternity leave for 180 days.

• Paid paternity leave for 30 days.

• Daycare assistance for children up to five years old.

• Wellhub gym and wellness options.

• Prudential life insurance coverage for unforeseen absences, serious illnesses, accidents, and disabilities.

• Annual reimbursements for specific disability-related and transgender-related expenses.

• Paid day off on your birthday.