Data Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver customer support for ONHRDB through an online service desk platform.

• Diagnose, troubleshoot, and resolve issues related to the ONHRDB application and its data.

• Address service requests promptly and professionally.

• Collect requirements for application development and reporting products.

• Conduct testing for application and reporting products.

• Identify, document, mitigate, and escalate issues as necessary.

• Act as a subject matter expert and administrator for the ONHRDB service tracking application.

• Create and maintain ONHRDB reference documents and training materials.

• Develop and provide training content for external stakeholders.

• Review, create, and present updates, communications, and presentations.

• Perform data quality checks, investigative tasks, and identify opportunities for data-quality enhancements.

• Engage in strategic discussions and activities.

• Collaborate with internal and external stakeholders as well as provincial partners.

• Transform data and application requirements into formal specifications.

• Test data products and application updates.

• Provide training to end-users when necessary.

• Support ONHRDB data management requirements for harm reduction service providers and the Ministry of Health.

• Independently manage multiple complex ONHRDB projects and work as part of a diverse team.

⛳️ Requirements

• A Bachelor’s Degree in computer sciences, social sciences, or a related discipline.

• At least 2 years of relevant experience in the health services sector.

• Specific experience in mental health and addictions.

• Experience or significant knowledge of Harm Reduction Services in Ontario.

• Background in frontline customer service, service request fulfillment, and troubleshooting.

• Knowledge and experience in training end-users, both virtually and through written documentation.

• Advanced knowledge and demonstrated proficiency in computerized systems and applications, including databases.

• Understanding of privacy and legal best practices and standards concerning data collection, transfer, storage, and reporting.

• Proven experience in collecting and utilizing data for decision-making and quality improvement.

• Experience supporting organizations/agencies with system change initiatives through facilitation, problem-solving, decision-making, and conflict resolution.

• Excellent organizational, planning, and time management skills, with the ability to multitask and coordinate projects under tight deadlines.

• Strong interpersonal communication and community engagement abilities.

• Creative problem-solving and organizational skills, with the capacity to adapt to evolving project needs.

• Experience collaborating with technical teams and translating technical information for stakeholders from diverse backgrounds.

• Proficient in software applications, including Microsoft Office (Word, Access, PowerPoint, Excel).

• Knowledge of best practices for data collection, privacy, and health equity.

• Bilingualism (English, French) is advantageous.

• Familiarity with community addictions and mental health service providers and their data collection systems is a plus.

• Knowledge of Tableau and/or Atlassian tools is considered an asset.

• Proof of educational qualifications relevant to the position is required at the time of hiring.

🏝️ Benefits

• Comprehensive health and dental insurance.

• HOOPP defined benefit pension plan.

• Paid vacation and sick leave.

• Opportunities for professional development.

• Job stability.

• Career advancement opportunities.

• Chance to contribute to significant healthcare initiatives that enhance patient and community well-being.

• Accommodations provided during the application or recruitment process, if necessary.