Damage in Transit Appraiser

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver claims service to policyholders and third-party clients through various communication methods.

• Conduct virtual investigations, evaluations, negotiations, and adjustments of low to moderately complex auto damage claims.

• Generate and assess estimates, supplements, photographs, and supporting documentation for accuracy and compliance.

• Record all investigation, evaluation, negotiation, and settlement decisions.

• Utilize knowledge of Property & Casualty insurance products, policy agreements, coverages, and claims procedures.

• Collaborate with auto body shops, vendors, and internal partners to expedite claim resolution.

• Perform damage verification to assess damage related to specific incidents.

• Analyze and settle total loss claims.

• Seek advice and identify issues that require escalation.

• Contribute to achieving business goals and performance metrics.

• Assist during workload surges and in catastrophe response operations as required.

• Assist customers throughout the claims and repair process.

⛳️ Requirements

• Intermediate knowledge of automotive parts, terminology, repair methods, and vehicle construction.

• Previous experience in handling Property and Casualty claims is preferred.

• Familiarity with the CCC estimating system is essential.

• Possess strong negotiation, analytical, and decision-making capabilities.

• Computer proficiency in a Windows operating environment.

• Excellent written and verbal communication skills.

• Capacity to implement and adapt to rapid changes.

• Ability to navigate and operate within multiple systems concurrently.

• Required 0–2 years of experience in auto claims, focusing on writing estimates and total loss evaluations.

• Required 0–2 years of experience using CCC Portal/estimating software.

• A High School Diploma or equivalent is mandatory.

• Insurance Adjuster License is preferred.

• I-Car ProLevel 1 Designation is preferred.

• Capability to utilize AI tools such as Microsoft Copilot.

• Ability to assess AI outputs for accuracy, compliance, and bias.

• Experience in integrating AI into operational workflows.

• Familiarity with AI-assisted research, summarization, and content generation.

• Understanding of responsible AI usage, including ethical considerations and data protection.

• Must not require visa sponsorship.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents: 12 weeks, fully paid.

• Tuition assistance.

• Training opportunities.

• Employee auto discount for GM products.

• Paid community service time.

• Nine company holidays.

• Performance-based incentive plan and bonus eligibility.

• Health benefits available to full-time employees from the first day of employment.