Cyber Services Manager – Cyber Risk Consulting

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and manage comprehensive cyber incident responses for insured clients.

• Facilitate communication and decision-making processes among policyholders, brokers, claims teams, legal advisors, and external service providers.

• Lead calls for scoping, incident updates, and coordination with clients.

• Ensure accountability for actions, decisions, and follow-up tasks.

• Guarantee that incident activities are documented, timely, and align with SLAs and insurance policy commitments.

• Conduct client engagements, including onboarding sessions and cyber crisis tabletop exercises.

• Develop simulated cyber scenarios utilizing incident and risk data.

• Create reports, executive summaries, documented findings, and actionable improvement strategies.

• Foster client relationships and promote the adoption of Beazley Security services.

• Recognize client needs and coordinate opportunities for additional services or support.

• Collaborate with underwriting, Alliances, Sales, and other stakeholders to achieve revenue and growth objectives.

• Contribute to client experiences, service offerings, market positioning, and industry events.

• Maintain precise records of time, utilization, incident documentation, and client interactions.

• Adhere to ticket workflows, SLA standards, response timelines, and documented procedures.

• Communicate professionally with clients, brokers, and internal teams.

• Proactively manage workload and collaborate across various teams.

• Enhance Cyber Services processes, templates, deliverables, and overall client experiences.

⛳️ Requirements

• A degree in any field or equivalent professional experience is required.

• Proven experience in client-facing roles related to cyber risk or insurance, incident response coordination, or consulting.

• Capability to manage multiple client engagements and prioritize effectively.

• Experience in facilitating workshops, tabletop exercises, or other interactive client sessions.

• Commercial awareness or experience in client management, account growth, or sales initiatives.

• Relevant certifications are advantageous but not mandatory.

• Self-sufficient and autonomous as a key contributor in a highly virtualized, global team environment.

• Ability to independently define and deliver on expectations regarding “what and how”.

• Excellent client communication and stakeholder engagement skills.

• Strong written communication skills with the ability to produce clear, client-ready documents.

• Structured problem-solving skills and decision-making ability under pressure.

• High level of reliability, organization, and attention to detail.

• Effective collaboration across different functions.

• Commercial awareness with a focus on achieving positive client outcomes.

• Must be fully available during working hours at a fixed location with adequate connectivity for remote meetings with video and audio capabilities.

🏝️ Benefits

• Competitive salary and bonus structure.

• Commission opportunities.

• Fully remote work option.

• Flexible working arrangements to promote work-life balance.

• Generous parental leave policy.

• Access to private healthcare.

• Strong pension plan.

• Lifestyle allowance provided.

• Life insurance and long-term disability coverage included.

• Opportunities for career advancement and ongoing training.

• Access to industry conferences and events for professional growth.

• Periodic business travel expenses covered, estimated at up to 20%.