Cyber Services Manager – Cyber Risk Consulting

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and manage the complete cyber incident process for insured clients.

• Serve as the main point of coordination among policyholders, brokers, claims, legal advisors, and external service providers.

• Conduct calls for scoping, incident updates, and client coordination.

• Maintain responsibility for key actions, decisions, and follow-up tasks.

• Guarantee that incident activities are documented accurately, completed promptly, and comply with SLAs and insurance policy requirements.

• Provide client-specific services, which include onboarding sessions and cyber crisis tabletop exercises.

• Utilize incident and risk data to generate simulated cyber scenarios.

• Produce reports, executive summaries, documented findings, and actionable improvement plans.

• Foster strong client relationships and promote awareness of Beazley Security services.

• Identify client needs and coordinate opportunities for additional services or support.

• Enhance client retention by delivering a consistent, high-quality experience.

• Collaborate with underwriting, Alliances, Sales, and other internal teams to achieve revenue and growth objectives.

• Contribute to the enhancement of client journeys, service offerings, and market positioning.

• Keep accurate records of time and utilization.

• Ensure comprehensive documentation of incidents, client interactions, and deliverables.

• Adhere to ticket management workflows, SLA requirements, and response timelines.

• Maintain timely and professional communication across clients, brokers, and internal teams.

• Work collaboratively across teams to ensure consistent delivery standards.

• Participate in the continuous enhancement of Cyber Services processes, templates, deliverables, and client experiences.

⛳️ Requirements

• A degree in any discipline or equivalent professional experience.

• Background in client-facing cyber risk or insurance, incident response coordination, or consulting roles.

• Capability to manage multiple client engagements and priorities simultaneously.

• Experience in facilitating workshops, tabletop exercises, or other interactive client sessions.

• Commercial awareness or exposure to client management, account growth, or sales initiatives.

• Certifications are advantageous but not mandatory.

• Self-motivated and independent as a key contributor within a highly virtualized, global team.

• Excellent client communication skills and stakeholder engagement abilities.

• Strong written communication skills with the ability to create clear, client-ready documents.

• Structured problem-solving and decision-making skills, especially under pressure.

• High level of reliability, organization, and attention to detail.

• Effective collaboration across functional teams.

• Commercial awareness with a focus on client outcomes.

• Must be fully available during working hours at a fixed location with sufficient connectivity for remote meetings, including video and audio participation.

🏝️ Benefits

• Competitive salary and bonus.

• Competitive salary with a commission structure.

• Fully remote work opportunity.

• Flexible working arrangements to promote work-life balance.

• Generous parental leave policy to support your family.

• Private healthcare coverage.

• A robust pension scheme.

• Lifestyle allowance.

• Life insurance and long-term disability coverage.

• Opportunities for career advancement and ongoing training.

• Access to industry conferences and events for professional development.

• Periodic, expensed business travel, estimated at up to 20%.