Cyber Claims Specialist – Cyber Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage an expanding portfolio of primarily first-party cyber claims from initial notice to resolution.

• Complete a structured onboarding process and transition from supervised to independent file management.

• Evaluate coverage issues and prepare coverage letters and other relevant correspondence.

• Develop a working understanding of primary and excess insurance claim environments.

• Collaborate with customers and brokers to achieve favorable claim outcomes.

• Coordinate with external legal counsel and specialized vendors, including forensic and incident response firms.

• Work alongside Operations to ensure efficient claim administration and precise data management.

• Analyze portfolio results and identify as well as explain claim trends.

• Provide claims insights on policy wording and customized client solutions.

• Collaborate with colleagues in Actuarial, Finance, and Risk Management.

• Represent Converge at industry conferences, client events, and professional society functions as your experience develops.

⛳️ Requirements

• Bachelor's degree.

• 1–5 years of relevant work experience.

• High level of responsiveness and a genuine dedication to customer service.

• Composure and sound judgment in crisis situations.

• Exceptional writing skills for drafting coverage letters and customer correspondence.

• Excellent verbal and interpersonal communication abilities.

• Willingness to obtain necessary adjuster licenses, with support from the employer.

• Capacity to learn quickly, seek feedback, and thrive in a fast-paced, high-performing environment.

• Ability to work autonomously in a fully remote setting.

• Strong analytical, negotiation, and influencing skills.

• University degree or equivalent experience.

• A legal background (J.D. or paralegal experience) or technical familiarity is advantageous.

• Previous claims handling experience and knowledge of insurance is a plus.

• Strong task and project management skills along with a goal-oriented mindset are beneficial.

• Ability to sit for extended periods and work on a computer.

• Ability to occasionally lift up to 15 pounds.

🏝️ Benefits

• Hands-on training and direct mentorship from seasoned cyber claims professionals.

• A structured career path from supervised files to independent claims management.

• Assistance in obtaining required adjuster licenses.

• Potential for annual performance bonuses.

• Possibility of equity participation.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with employer contributions.

• Flexible paid time off (PTO).

• Fully remote work opportunity.

• Up to 10% travel requirement.