CX Writer

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Develop and enhance customer-facing content across various touchpoints and channels.

• Convert customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-focused content.

• Analyze customer journeys to pinpoint areas for enhancing communication, messaging, and the overall customer experience.

• Create and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer interactions.

• Ensure that content is clear, consistent, easy to comprehend, and aligned with the customer journey.

• Collaborate with CX, Product, UX/UI, Marketing, and business teams to align with customer and business goals.

• Conduct research and assess customer feedback to grasp customer needs, pain points, and expectations.

• Assist in customer journey mapping and identify content or communication deficiencies across various journey stages.

• Engage in usability testing and integrate customer feedback to enhance content.

• Play a role in service and product launches by creating or reviewing customer-facing communications and content.

• Maintain uniformity in tone, terminology, and messaging across all customer touchpoints.

• Leverage data and customer feedback to evaluate and enhance customer communications.

⛳️ Requirements

• 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.

• Exceptional writing and editing abilities; skilled at simplifying complex information and communicating clearly.

• Solid understanding of customer journeys, customer pain points, and customer-centric design principles.

• Experience with Voice of Customer (VOC), customer feedback, or customer research methodologies.

• Proven experience in creating customer-facing content for digital or service platforms.

• Good grasp of UX principles, usability, and information architecture.

• Ability to collaborate effectively with Product, UX/UI, Marketing, and CX teams.

• Strong analytical and problem-solving capabilities with a data-driven approach.

• Excellent communication skills and stakeholder management abilities.

• Proficient in both English and Arabic, with strong written and spoken skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Engaging company culture with team-building activities.