CX Strategist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Develop and oversee the CX strategy for a diverse client portfolio, acting as the subject matter expert in CX Strategy.

• Drive the implementation of projects and lead sophisticated CX strategies across various disciplines.

• Establish client confidence by aligning CX strategy recommendations with their business objectives.

• Plan and execute CX research, which includes recruiting, interviewing, and synthesizing findings.

• Design and lead collaborative ideation, evaluation, and participatory design workshops and sessions.

• Formulate strategic visions and narratives that cater to client requirements.

• Create materials that effectively communicate insights and recommendations.

• Back design recommendations with both qualitative and quantitative data.

• Generate concepts and illustrative scenarios to support future-state interactions and implementations.

• Develop roadmaps for sustained innovation and transformative programs.

• Guide One North’s CX strategy and human-centered design processes.

• Collaborate with experts in UX, Design, Brand, Content, Data, and Technology.

• Enhance the Strategy function through process improvements, thought leadership, educational initiatives, and community involvement.

• Foster team unity and create environments conducive to risk-taking and constructive dialogue.

⛳️ Requirements

• 3-5+ years of experience in CX, UX, or Product strategy within an agency or consultancy setting.

• Proficiency in human-centered research methodologies and techniques, including contextual observations, in-depth interviews, design workshops, intercepts, surveys, etc.

• Experience in designing and facilitating ideation, collaboration, or design exercises and workshops rooted in design thinking or human-centered design principles.

• Expertise in developing essential CX/design strategy artifacts such as vision statements/narratives, personas, journey/experience maps, service blueprints, and roadmaps.

• Ability to communicate and visualize complex and abstract concepts effectively.

• Experience in integrating quantitative insights into deliverables to enhance recommendations.

• Strong storytelling and presentation capabilities.

• Highly organized, with the ability to manage responsibilities and meet deadlines across multiple projects.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for Pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D for employees and their dependents.

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).