CX Operations Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the administration of HubSpot, including the management of cross-object workflows and automation.

• Handle custom objects and properties effectively.

• Ensure data governance and maintain data hygiene standards.

• Manage multi-pipeline ticketing systems and establish routing logic.

• Develop custom reports and dashboards for better insights.

• Administer Zendesk to enhance customer service operations.

• Take charge of customer experience (CX) systems and processes.

• Operate remotely for a global Software as a Service (SaaS) company.

⛳️ Requirements

• Completion of high school education.

• 5–10 years of relevant professional experience is preferred.

• Proficient or fluent in English.

• Hands-on experience in HubSpot administration is essential.

• Familiarity with cross-object workflows and automation is required.

• Experience in managing custom objects and properties.

• Knowledge of data governance and maintaining data hygiene is a must.

• Proven experience in managing multi-pipeline ticketing and routing logic.

• Ability to create custom reports and dashboards.

• Experience with the administration of Zendesk is necessary.

• Applicants must currently reside in Brazil or Latin America.

• Brazilian professionals living in Europe are not eligible for this position.

• Experience in SaaS, Customer Success Operations, or Revenue Operations is advantageous.

• Must be proactive, self-driven, curious, comfortable with ambiguity, and capable of taking ownership of systems and processes.

🏝️ Benefits

• Possibility of extension following the initial 6-month project.