CX Associate – German, Voice

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to client inquiries through phone, email, and chat.

• Resolve order issues and product questions via the customer interface platform, Facebook, and email.

• Monitor shipments and manage backend shipping inquiries.

• Perform general research tasks.

• Update client addresses and information accurately.

• Deliver exceptional customer support under the close supervision of the CX Lead.

⛳️ Requirements

• Proficiency in both German and English, with the ability to communicate key points effectively.

• Willingness to work weekends or have flexible time off.

• Highly organized and capable of managing multiple projects simultaneously.

• Proficient in navigating internal workflows and customer interactions seamlessly.

• Ability to maintain composure in uncertain and rapidly evolving situations.

• Resourceful and quick to acquire new skills.

• Capable of self-teaching the necessary skills from the ground up.

🏝️ Benefits

• Fully remote work environment.

• Comprehensive hands-on support.

• Opportunities for training and development.