CX Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Implement modules and assist clients in embracing solutions.

• Provide training for both internal staff and external clients.

• Develop content for the Help Center and e-learning platforms.

• Analyze interactions involving AI.

• Spot opportunities to enhance the customer experience.

• Foster connections between customers, products, and teams to promote hospitality.

• Continuously improve the customer experience by uniting users, the product, and internal teams through knowledge sharing, effective communication, and ongoing enhancements.

⛳️ Requirements

• Understanding of software implementation methodologies.

• Familiarity with the hospitality sector and its operational workflows (preferred).

• Awareness of tax and accounting procedures, along with financial and administrative processes (preferred).

• Bachelor’s degree or an associate/technical degree.

• Proficiency in system implementation, training, hospitality, KCS, customer service, and HITS.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Meal allowance.

• Employee referral bonus.

• Laptop rental allowance.

• Childcare assistance.

• Career development plan.

• Day off.

• Profit-sharing bonus.

• Transportation allowance.

• Breakfast.

• Life insurance.