Customs Clearance Specialist – Evenings, Weekends Required

This is a fully remote position, open to applicants in Canada.

📋 Description

• Prepare and conduct independent reviews of customs documentation for processing and entry releases.

• Address internal and external inquiries via phone, email, and Slack.

• Ensure files are completed accurately and timely in adherence to company and customs policies.

• Document notes and instructions for clients, freight forwarders, CBSA, carriers, and other relevant stakeholders.

• Maintain and regularly update the client database.

• Proactively research knowledge and solutions.

• Prioritize deadlines and manage work in a reliable manner.

• Independently navigate and resolve complex situations.

• Process B3/CAD entries in compliance with Company, CBSA, and CBP standards.

• Correct any rejected Canada Customs entries.

• Accurately assign HS tariff classifications.

• Assist the sales team and promote BorderBuddy services through cross-selling.

• Maintain professional credentials through examinations or conferences.

• Support modern technology-enabled clearance workflows, including ecommerce parcel-level processing and automated brokerage tools.

• Communicate effectively with clients, customs authorities, carriers, freight forwarders, and other stakeholders.

• Report directly to the Customs Operations Manager for Canada.

⛳️ Requirements

• A minimum of one (1) to three (3) years of experience in a customs brokerage position.

• Practical experience in processing all modes of transport.

• A diploma or degree in a related field.

• Post-secondary education or business courses in a related industry are advantageous.

• Experience with CANdata is beneficial.

• CCS designation or other relevant industry certifications; LCB designation is a plus.

• Exceptional verbal and written communication skills.

• Strong attention to detail and a task-oriented mindset.

• Proactive problem-solving abilities and capacity to work under pressure.

• Excellent organizational skills, flexibility, and dependability.

• Proficiency in English is mandatory.

• Knowledge of French, Spanish, Cantonese, or Mandarin is an asset.

• Competency with computers and software applications.

• Must be a collaborative team player across brokerage and technology teams.

• Residency and ability to work from within Canada is required.

• Availability for rotating shifts including days, evenings, and weekends, with weekend work on a rotational basis.

🏝️ Benefits

• Health and dental benefits.

• RRSP contributions.

• Tuition reimbursement programs.

• Opportunities for professional training.

• Paid time off.

• A relaxed work atmosphere.

• A supportive work environment.

• BorderBuddy will provide all necessary IT equipment.

• Career development opportunities.