Customer Value Architect

This is a fully remote position, open to applicants in Japan.

📋 Description

• Acquire a solid understanding and expertise with the Neara software platform.

• Communicate the functionality and value of the platform to customers.

• Engage directly with customers, dedicating significant time on-site.

• Foster and integrate customer usage of the Neara platform to facilitate proficient organizational adoption.

• Ensure that contracted Neara solutions are delivered as outlined and meet specified business objectives.

• Comprehend customer strategic priorities and business goals, advising on how Neara solutions can provide assistance.

• Act as a reliable commercial and technical advisor for customers.

• Assist with workflow and change-management needs beyond the primary Neara scope.

• Define and present customer business cases and ROI metrics.

• Establish internal reporting structures and schedules for value delivery reviews.

• Identify opportunities for expansion and additional customer challenges that Neara can address.

• Engage a wide range of customer stakeholders and cultivate trusted relationships.

• Collaborate with Sales and Deployment teams to enhance customer satisfaction, adoption, growth, and value demonstration strategies.

• Design and conduct training sessions and workshops aligned with customer objectives and workflows.

• Recognize emerging client needs and strategic opportunities.

• Provide insights for customer account strategies and growth prospects.

• Relay platform feedback and localization requirements specific to Japan to the Product and Engineering teams.

• Collaborate with Japanese utility clients and engineering partners to integrate data and create and implement digital models.

⛳️ Requirements

• Proficiency in reading, speaking, and writing in English.

• Familiarity with enterprise software platforms and their deployments.

• Extensive experience in enterprise account engagement, strategy, and client management, preferably within a large consulting firm.

• Proven track record in developing tangible customer value and ROI frameworks aligned with client strategic and business goals.

• Excellent communication skills with the ability to convey complex subjects clearly.

• Strong critical thinking skills with the capability to translate customer outcomes into technical solutions.

• Exceptional external stakeholder engagement abilities with a focus on building trusted relationships.

• Proactive problem-solving skills and creativity in addressing customer challenges or commercial opportunities.

• Compliance with Neara’s information security policies and responsible management of client and infrastructure data.

• Current and unrestricted authorization to work in Japan.

• An engineering degree is advantageous but not mandatory.

• Experience in the infrastructure sector, particularly within the energy field, is a plus but not required.

🏝️ Benefits

• Opportunities for long-term career growth as an early member of Neara’s Japan team, with potential for advancement as the business grows.

• Engaging work that directly contributes to society by enhancing the safety and resilience of Japan’s power infrastructure.

• Stability and support from a well-funded international company.

• Access to global expertise and training resources.

• Regular travel opportunities to customer sites and Neara offices in Sydney, London, and the US.

• Supportive and collaborative colleagues who appreciate ideas and expertise.

• Flexibility to work remotely within Japan.