Customer Trainer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide captivating virtual and in-person training on products for customer end users, administrators, and other stakeholders.

• Build and sustain a comprehensive understanding of assigned CCC products and their workflows.

• Articulate product functionality, practical applications, and the associated business value.

• Evaluate customer training needs, business goals, target audiences, workflows, and criteria for success.

• Organize training schedules, participant lists, technological requirements, and delivery specifics.

• Oversee multiple training engagements and priorities, including preparation, execution, follow-up, and administrative tasks.

• Provide updates on training status, audience demographics, participant counts, results, and subsequent actions.

• Recognize recurring customer learning requirements, workflow obstacles, and product feedback.

• Collaborate with Implementation, Client Success, Product, and other teams to enhance customer readiness and ensure product adoption.

• Handle business travel and expenses in alignment with company policies.

⛳️ Requirements

• Bachelor’s degree or an equivalent mix of education and relevant experience.

• Proven experience in facilitating customer, employee, classroom, or other adult-learning programs in both virtual and in-person settings.

• Prior experience in insurance, automotive collision, education, software training, or a technology environment is preferred.

• Exceptional presentation, public speaking, and on-camera facilitation skills.

• Capability to grasp complex products, technologies, and workflows, and convey them as clear, practical instructions.

• Proficiency in assessing audience requirements and adjusting training delivery to accommodate various roles, workflows, and business objectives.

• Excellent written and verbal communication abilities.

• Strong organizational and time-management skills.

• Capacity to work autonomously in a remote setting while effectively collaborating across teams.

• Flexibility to maintain a schedule that supports customer training across U.S. time zones.

• Willingness to travel up to 30%–50%.

• Valid driver’s license required.

• A video interview is mandatory; candidates are prohibited from using generative AI or automated assistance during interviews unless expressly permitted.

🏝️ Benefits

• 401K Match.

• Paid time off.

• Annual Incentive Plan Performance Bonus.

• Comprehensive health insurance.

• Adoption Assistance.

• Tuition Reimbursement.

• Wellness Programs.

• Stock Purchase Plan options.

• Employee Resource Groups.

• Remote work with 30%–50% travel.

• Flexible schedule to accommodate customer training across U.S. time zones.