Customer Support – Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for users.

• Address customer inquiries through CRM and phone, covering product features, technical difficulties, and billing matters.

• Identify customized solutions and guarantee prompt responses.

• Recommend best practices to enhance users’ experience with OpenProject.

• Monitor and respond to community questions and requests via forums and within the software.

• Create feedback loops with product, marketing, sales, and engineering teams based on customer insights.

• Facilitate product training sessions and onboarding calls.

• Advise customers on configuring OpenProject to suit their workflows.

⛳️ Requirements

• Proficiency in German at a native or professional level.

• Proficiency in English.

• Knowledge of French is advantageous.

• A minimum of 2 years of experience in a customer support team within a technology company.

• Familiarity with support ticketing systems in a technical support or helpdesk capacity.

• Strong communication and active listening abilities.

• Enthusiasm for open-source software.

• Capacity to work autonomously and flexibly in a remote-first team environment.

🏝️ Benefits

• Opportunity for remote work within a 2-hour time zone from Berlin, Germany.

• High level of autonomy and flexibility.

• Involvement in an open-source project characterized by high visibility and transparency.

• Annual “Passion Time” off-site for initiatives that drive business improvements.

• Availability of job bikes.

• Provision of paid child care.

• Access to learning opportunities.

• Collaboration with skilled software engineers.