Customer Support Specialist – SaaS, Digital Products

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist pharmacies by addressing technical and application-related inquiries through tickets, email, phone, and occasional video calls.

• Evaluate issues, identify faults, and methodically gather pertinent information.

• Create your own solutions instead of merely passing on problems.

• Recognize recurring issues and propose suggestions for improvement.

• Aid in the execution of process enhancements.

• Generate and continually refine internal documentation, workflows, and standards.

• Work in close collaboration with Product, Development, and other teams.

• Support the deployment of new features and updates.

• Eventually assume responsibility for specific product areas or categories.

⛳️ Requirements

• Proven experience in customer support, preferably for SaaS, digital platforms, or complex products.

• Proficient in using Excel/Google Sheets and ticketing systems such as Zoho Desk or Zendesk.

• Basic technical knowledge is essential.

• Familiarity with CMS, databases, or SQL is advantageous.

• Strong analytical skills and a structured approach to tasks.

• Excellent written and spoken German language skills.

• Proficiency in English is a plus.

• A curious mindset, quick understanding of new concepts, and eagerness to learn about various topics.

🏝️ Benefits

• Permanent employment contract.

• 30 days of annual leave.

• Corporate benefits: Exclusive discounts with numerous partners.

• Flexible working hours.

• Regular discussions and tangible opportunities for personal and professional growth.

• Structured onboarding process with clear procedures and designated contacts.

• Opportunities for responsibility and the ability to make an impact.

• Innovative environment focused on digital healthcare and cannabis solutions.

• A variety of projects and exciting challenges.

• Flat hierarchies, open communication, and swift decision-making processes.