Customer Support Specialist I – ChiroTouch Cloud

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Address incoming customer inquiries via phone and chat.

• Identify and troubleshoot software problems, guiding customers through the solutions.

• Ensure precise documentation of customer interactions and resolutions within the ticketing system.

• Develop expertise in ChiroTouch product offerings.

• Offer knowledgeable guidance and proactive suggestions to customers.

• Work collaboratively with Product, Engineering, and other teams to escalate issues and facilitate resolutions.

• Contribute to enhancements in system performance, reduction of backlogs, and increased service efficiency.

• Achieve standards for customer satisfaction, ticket resolution, first-contact resolution, documentation, and call handling.

⛳️ Requirements

• Previous experience in SaaS customer support or a comparable customer-facing software support position.

• Strong troubleshooting and analytical abilities, capable of resolving issues autonomously.

• Excellent written and verbal communication skills, demonstrating professionalism.

• Proven capability to quickly learn and navigate software systems.

• Demonstrated skill in managing multiple priorities while ensuring attention to detail and service quality.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options.

• Wellness benefits that promote lifestyle, behavioral health, and overall wellbeing.

• Flexible paid time off policy.

• Sick leave provisions.

• Ten company-paid holidays.

• 401(k) plan with company matching contributions.

• Initiatives from the Culture Committee to foster connection, enjoyment, and belonging.

• Additional compensation opportunities such as bonuses or equity, when applicable.

• A dynamic, collaborative, and energetic workplace environment.