Customer Support Specialist – German Market

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver an exceptional chat experience to users.

• Assist clients in addressing platform-related inquiries and concerns.

• Familiarize users with the advantages of the platform for their daily tasks.

• Clarify the available plans and suggest the most suitable option for each situation.

• Gather customer feedback to enhance services and proactively recommend platform enhancements and modifications.

• Offer internal support by managing incident reports and requests from other departments.

• Collaborate with team members to create and update support resources for enterprise tools for both internal and customer use.

• Foster strong internal relationships within the team and align responses to customer inquiries.

• Work closely with the team to comprehend objectives and resolve obstacles.

• Collaborate with other departments to brainstorm and develop materials.

⛳️ Requirements

• Located in Spain.

• Prior experience in Customer Support or a related customer service role.

• Degree in Digital Marketing or a related field (preferred).

• Availability to work from 10:00 am to 7:00 pm with a one-hour break.

• Fluent/Advanced proficiency in German.

• Fluent/Advanced proficiency in English.

• Fluent/Advanced proficiency in Spanish is an advantage.

• Knowledge of digital marketing (desirable).

• Basic programming knowledge (desirable).

• User-centric approach characterized by active listening, empathy, and patience.

• Strong communication skills.

• High level of self-management and capability in incident resolution.

• Excellent organizational, time management, and multitasking skills.

• Ability to collaborate effectively across various departments.

🏝️ Benefits

• Fully remote work with the flexibility to choose your location.

• All necessary equipment provided for your workspace.

• Annual team meetups.

• Competitive salary package.

• Professional development plan with support and guidance.

• Language lessons.