Customer Support Specialist – French Market

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist users by offering solutions and valuable resources regarding Metricool’s tools and social media features.

• Deliver an outstanding chat support experience.

• Guide clients and address platform-related inquiries and concerns.

• Familiarize users with the platform’s advantages for their daily operations.

• Clarify the available plans and suggest appropriate options.

• Gather customer feedback to enhance services and proactively recommend platform enhancements.

• Provide internal assistance by handling incident reports and requests from various departments.

• Collaborate with team members to create and refresh support resources for enterprise tools.

• Foster strong internal relationships and align customer queries with the team.

• Work with the team to comprehend objectives and resolve obstacles.

• Partner with other areas to brainstorm and develop supporting materials.

• Acquire knowledge about the team, industry, and processes during onboarding; operate independently and contribute ideas within the first three months.

⛳️ Requirements

• Located in Spain.

• Prior experience in Customer Support or a comparable customer service role.

• Degree in Digital Marketing or a related field (preferably).

• Availability to work from 10:00 AM to 7:00 PM with a one-hour break.

• Fluent/Advanced proficiency in French and English.

• Fluent/Advanced Spanish is an advantage.

• Knowledge of digital marketing (desirable).

• Basic understanding of programming (desirable).

• User-centric approach through active listening, empathy, and patience.

• Strong communication skills.

• High level of self-management and ability to resolve incidents.

• Excellent organization, time management, and multitasking skills.

• Ability to collaborate across various departments.

🏝️ Benefits

• Fully remote work environment.

• Necessary equipment provided for home office setup.

• Annual team meetups.

• Competitive salary package.

• Professional development plan and career guidance.

• Language lessons.