Customer Support Specialist, English Speaking, EU Time Zone

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Respond to incoming customer inquiries through live chat.

• Determine customer requirements and assist them in utilizing specific features.

• Evaluate and report on product issues.

• Follow up with customers to ensure resolution of basic technical and product-related concerns.

• Collect customer feedback and communicate it with the Product, Sales, and Marketing teams.

⛳️ Requirements

• Proficient in the English language.

• Previous experience in customer support.

• Outstanding communication skills.

• Strong ability to work collaboratively in a team.

• Excellent computer proficiency.

• High attention to detail.

• Ability to manage multiple tasks simultaneously.

• Willingness to work various shifts (day, evening, and night) and weekends.

• Capability to resolve tasks quickly and efficiently.

• Independence, accountability, and a proactive mindset.

• Flexible and methodical approach to addressing complex issues.

• Experience in the sports betting or gambling industry is advantageous.

🏝️ Benefits

• Remote work (work from any location).

• Competitive salary.

• 28 days of paid time off per year.

• Seniority leave.

• Friendly work environment with supportive colleagues.

• Genuine career advancement and professional development opportunities.

• A fantastic team spanning across the globe.