Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Interact with customers through email, providing timely updates on their status.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring precision and attention to detail.

• Resolve issues by gathering information and assisting in identifying solutions for customers.

• Keep accurate records and documentation related to customer inquiries.

• Work alongside cross-functional teams to enhance customer experience and operational efficiency.

• Conduct every customer interaction with professionalism, prioritizing customer satisfaction.

• Fulfill customer orders for satellite imagery and geospatial data.

• Assist customers in understanding and utilizing available products.

• Manage projects that support operations in Europe.

⛳️ Requirements

• Outstanding written and verbal communication skills in English.

• Strong logical reasoning and problem-solving capabilities.

• Ability to handle multiple tasks and priorities simultaneously.

• Exceptional attention to detail.

• Strong organizational skills and effective time management.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable working within a structured, process-oriented environment.

• Capacity to work independently and take ownership of challenges.

• Experience in customer support, project coordination, account management, or similar roles is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

• Work location limited to the Philippines.

• Windows 11 PC is required; Mac is not supported.

• Minimum 16 GB RAM.

• Dual monitor setup.

• Webcam and USB headset necessary.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Proficiency in Microsoft Teams / Office 365.

• Willingness to work the proposed schedule and maintain flexibility as operational needs change.

• Completion of all stages of the hiring process: application form, pre-screen questionnaire, one-way video interview, live interview, and final interview.

• Resume must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work opportunity.

• Backup power solution required or provided as part of the work setup.