Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to completion.

• Engage with customers through email and provide prompt status updates.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Manage multiple customer projects concurrently while ensuring precision and attention to detail.

• Investigate issues, collect relevant information, and assist in determining optimal solutions for customers.

• Keep accurate records and documentation concerning customer requests.

• Work alongside cross-functional teams to enhance customer experience and operational efficiency.

• Conduct all customer interactions with professionalism, emphasizing customer satisfaction.

• Support European operations with the proposed Tuesday-to-Saturday and Sunday/Monday/public-holiday schedules.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong analytical thinking and problem-solving skills.

• Capability to handle multiple tasks and prioritize effectively.

• Remarkable attention to detail.

• Outstanding organizational and time-management abilities.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable operating within a structured, process-oriented environment.

• Ability to work independently and take responsibility for resolving issues.

• Experience in customer support, project coordination, account management, or related fields is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or similar disciplines.

• Eligibility limited to candidates from the Philippines.

• Windows 11 PC required; Mac systems are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and USB headset required.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection is necessary.

• Backup power solution is required.

• Proficiency in Microsoft Teams / Office 365.

• Willingness to work the designated schedule and adapt as operational needs change.

• All resumes must be submitted in English.

• Successful completion of all stages of the hiring process, including application form, pre-screen questionnaire, one-way video interview, live interview, and final interview.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position.

• Backup power solution included among required work equipment.