Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery

• Engage with customers through email, providing timely updates on their requests

• Collaborate with internal teams and external partners to ensure successful project completion

• Manage multiple customer projects concurrently while ensuring precision and attention to detail

• Investigate issues, collect information, and assist in identifying optimal solutions for customers

• Keep accurate records and documentation concerning customer requests

• Work together with cross-functional teams to enhance customer experience and operational efficiency

• Conduct every customer interaction with professionalism, prioritizing customer satisfaction

• Support a European operation within the designated schedule

⛳️ Requirements

• Excellent written communication skills in English

• Strong logical reasoning and problem-solving capabilities

• Ability to juggle multiple tasks and priorities concurrently

• Exceptional attention to detail

• Strong organizational and time-management abilities

• Customer-centric approach with a proactive mindset towards problem-solving

• Comfortable operating in a structured, process-oriented environment

• Capability to work independently and take initiative in resolving issues

• Experience in customer support, project coordination, account management, or related roles is a plus

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related areas

• Eligibility limited to candidates from the Philippines

• Windows 11 PC required; Mac systems are not supported

• 16 GB RAM setup

• Dual monitor configuration

• Webcam and USB headset necessary

• i5 processor or better

• High-speed fibre internet with a wired Ethernet connection

• Backup power solution required

• Proficiency with Microsoft Teams / Office 365

• Strong written and verbal communication skills in English

• Resume must be submitted in English

• Availability for the proposed Tuesday-to-Saturday as well as Sunday/Monday/public holiday schedules

🏝️ Benefits

• Weekly payments made in arrears

• Fully remote work opportunity

• Independent contractor position