Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Engage with customers through email, providing timely updates on their status.

• Collaborate with both internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while upholding accuracy and attention to detail.

• Investigate problems, collect relevant information, and assist in identifying appropriate solutions for customers.

• Keep precise records and documentation concerning customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct all customer interactions with professionalism, emphasizing customer satisfaction.

• Support European operations in alignment with the proposed CET schedule.

⛳️ Requirements

• Outstanding written and verbal communication skills in English.

• Strong analytical thinking and problem-solving capabilities.

• Capability to manage several tasks and priorities at once.

• Remarkable attention to detail.

• Proficient organizational and time-management skills.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable operating within a structured, process-oriented environment.

• Ability to work autonomously and take responsibility for resolving issues.

• Prior experience in customer support, project coordination, account management, or similar positions is beneficial.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related disciplines.

• Eligibility limited to candidates from the Philippines.

• Windows 11 PC required; Mac is not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup needed.

• Webcam and USB headset required.

• i5 processor or equivalent or higher.

• Fibre internet with a wired Ethernet connection is necessary.

• Backup power solution required.

• Must have Microsoft Teams / Office 365.

• Strong written and verbal proficiency in English; resumes must be submitted in English.

• Availability to work the proposed Tuesday to Saturday and Sunday/Monday/public holiday CET schedules, with flexibility as operational needs develop.

• Completion of all stages of the hiring process is mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work opportunity.

• Webcam and USB headset provided.

• Dual monitors supplied.

• Backup power solution included.