Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Liaise with customers through email, providing prompt status updates.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Manage multiple customer projects concurrently while ensuring accuracy.

• Investigate problems, gather necessary information, and assist in identifying solutions.

• Keep precise records and documentation pertaining to customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct all customer interactions professionally, prioritizing customer satisfaction.

• Fulfill customer orders for satellite imagery and geospatial data.

• Assist customers in understanding and utilizing available products.

• Navigate through all phases of the hiring process, including application, questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Outstanding written English communication skills.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and priorities simultaneously.

• Exceptional attention to detail.

• Strong organizational and time-management skills.

• Customer-oriented mindset with a proactive problem-solving approach.

• Comfortable working within a structured, process-driven environment.

• Ability to work independently and take ownership of issues.

• Experience in customer support, project coordination, account management, or similar roles is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Microsoft Teams / Office 365.

• Strong written and verbal English communication skills.

• Resume submitted in English.

• Available to work Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and Sunday, Monday, and public holidays, 8:00 PM to 8:00 AM CET; schedule may change.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote opportunity.

• Backup power solution.