Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Engage with customers through email, providing prompt status updates.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring precision and attention to detail.

• Investigate issues, collect information, and assist in determining the best solutions for customers.

• Keep accurate records and documentation pertaining to customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct all customer interactions professionally, prioritizing customer satisfaction.

• Support a European operation.

⛳️ Requirements

• Outstanding written English communication skills.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and priorities at once.

• Exceptional attention to detail.

• Strong organizational and time-management abilities.

• Customer-oriented mindset with a proactive approach to problem-solving.

• Comfortable operating in a structured, process-oriented setting.

• Capability to work independently and take ownership of issues.

• Previous experience in customer support, project coordination, account management, or related roles is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or similar fields.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Availability to work from Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and Sunday, Monday, and public holidays, 8:00 PM to 8:00 AM CET.

• Strong written and verbal English communication skills.

• Resume must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote opportunity.

• Independent Contract position.