Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initial submission through to delivery.

• Engage with customers via email, providing timely updates on the status of their requests.

• Collaborate with both internal teams and external partners to ensure successful project completion.

• Manage multiple customer projects concurrently while ensuring accuracy and meticulous attention to detail.

• Investigate issues, collect pertinent information, and assist in identifying optimal solutions for customers.

• Maintain precise records and documentation associated with customer inquiries.

• Work alongside cross-functional teams to enhance customer experience and improve operational efficiency.

• Ensure every customer interaction is handled professionally, prioritizing customer satisfaction.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong logical reasoning and effective problem-solving capabilities.

• Proven ability to juggle multiple tasks and priorities simultaneously.

• Outstanding attention to detail.

• Excellent organizational and time-management skills.

• Customer-centric mindset with a proactive approach to addressing challenges.

• Comfortable operating in a structured, process-oriented environment.

• Ability to work independently and take initiative in resolving issues.

• Experience in customer support, project coordination, account management, or related roles is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or similar fields.

• Must reside in the Philippines.

• Windows 11 PC required; Mac is not supported.

• Minimum 16 GB RAM.

• Dual monitor setup.

• Webcam and USB headset necessary.

• i5 processor or higher required.

• Fibre internet connection with wired Ethernet.

• Backup power solution needed.

• Proficiency in Microsoft Teams and Office 365.

• Completion of all stages of the hiring process is mandatory.

• Resume must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work opportunity.

• Consideration for backup power solution requirements and equipment.