Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initial submission to final delivery.

• Engage with customers through email, providing timely updates on the status of their requests.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Manage multiple customer projects while ensuring accuracy and a keen attention to detail.

• Investigate issues, gather relevant information, and assist in determining optimal solutions for customers.

• Keep precise records and documentation related to customer inquiries.

• Work with cross-functional teams to enhance customer experience and improve operational efficiency.

• Conduct all customer interactions with professionalism, emphasizing customer satisfaction.

• Availability to work from Tuesday to Saturday, 1:00 AM to 10:00 AM CET.

• Work on Sundays, Mondays, and public holidays from 8:00 PM to 8:00 AM CET.

• Maintain flexibility as scheduling needs change according to operational and business requirements.

• Complete all phases of the hiring process if selected: application form, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Outstanding written English communication skills.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and prioritize effectively.

• Exceptional attention to detail.

• Strong organizational and time management skills.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable working within a structured, process-oriented environment.

• Self-sufficient and able to take ownership of problems.

• Background in customer support, project coordination, account management, or similar roles is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

• Eligibility to work in the Philippines only.

• Windows 11 PC (Macs are not supported).

• Minimum 16 GB RAM.

• Dual monitor setup.

• Webcam and USB headset required.

• Processor: i5 or higher.

• High-speed fibre internet with a wired Ethernet connection.

• Backup power solution needed.

• Proficient in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

🏝️ Benefits

• Paid on a weekly basis in arrears.

• Fully remote work opportunity.

• Independent contract position.