Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Engage with customers through email, providing timely updates on the status of their requests.

• Collaborate with internal teams and external partners to ensure successful project execution.

• Manage multiple customer projects concurrently while ensuring precision and attention to detail.

• Analyze issues, collect information, and assist in identifying optimal solutions for customers.

• Maintain precise records and documentation pertaining to customer requests.

• Partner with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct every customer interaction with professionalism, prioritizing customer satisfaction.

• Support a European operation in line with the proposed schedule.

⛳️ Requirements

• Exceptional written English communication skills.

• Strong logical reasoning and problem-solving capabilities.

• Ability to juggle multiple tasks and priorities at the same time.

• Outstanding attention to detail.

• Strong organizational and time-management skills.

• Customer-centric mindset with a proactive approach to resolving issues.

• Comfortable in a structured, process-oriented environment.

• Ability to work independently and take ownership of challenges.

• Experience in customer support, project coordination, account management, or related fields is a plus.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related domains.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and USB headset.

• i5 processor or better.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Strong written and verbal English communication skills.

• Resume submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote opportunity.

• Independent Contract position.