Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Interact with customers through email and provide timely updates on their requests.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while ensuring precision and attention to detail.

• Investigate problems, collect information, and determine appropriate solutions for customers.

• Keep accurate records and documentation related to customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Conduct every customer interaction with professionalism and a strong emphasis on customer satisfaction.

• Fulfill customer orders for satellite imagery and geospatial data.

• Assist customers in understanding and utilizing available products.

• Coordinate projects to guarantee the successful delivery of requests.

⛳️ Requirements

• Outstanding written and verbal communication skills in English.

• Strong logical reasoning and problem-solving capabilities.

• Ability to handle multiple tasks and priorities at the same time.

• Exceptional attention to detail.

• Strong organizational and time-management abilities.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable working in a structured, process-oriented environment.

• Capable of working independently and taking responsibility for issues.

• Experience in customer support, project coordination, account management, or similar fields is beneficial.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related areas.

• Work location limited to the Philippines.

• Windows 11 PC required; Mac systems are not supported.

• 16 GB RAM necessary.

• Dual monitor setup required.

• Webcam and USB headset needed.

• Intel i5 processor or higher required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution necessary.

• Proficiency in Microsoft Teams / Office 365.

• Ability to work the proposed schedules from Tuesday to Saturday and on Sunday/Monday/public holidays.

• All resumes must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work opportunity.

• Flexible scheduling as the program evolves.