Customer Support Specialist, Email Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer orders and project requests from initiation to delivery.

• Engage with customers through email, providing prompt status updates.

• Collaborate with internal teams and external partners to ensure successful project completion.

• Monitor multiple customer projects while upholding accuracy and attention to detail.

• Investigate issues, collect information, and assist in identifying appropriate solutions for customers.

• Keep precise records and documentation concerning customer requests.

• Work with cross-functional teams to enhance customer experience and operational efficiency.

• Manage every customer interaction with professionalism, emphasizing customer satisfaction.

• Facilitate the delivery of customer orders for satellite imagery and geospatial data.

• Assist customers in understanding and utilizing available products.

• Coordinate projects to guarantee the successful fulfillment of requests.

⛳️ Requirements

• Outstanding written and verbal communication skills in English.

• Strong logical reasoning and problem-solving skills.

• Capability to handle multiple tasks and prioritize effectively.

• Exceptional attention to detail.

• Robust organizational and time-management abilities.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Comfortable operating in a structured, process-oriented environment.

• Ability to work independently and take responsibility for addressing issues.

• Experience in customer support, project coordination, account management, or related roles is beneficial.

• Familiarity with satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and USB headset are required.

• i5 processor or higher is mandatory.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• Backup power solution is required.

• Proficiency in Microsoft Teams / Office 365 is necessary.

• Candidates must be available to work Tuesday to Saturday, 1:00 AM to 10:00 AM CET, and on Sunday, Monday, and Public Holidays from 8:00 PM to 8:00 AM CET.

• All resumes need to be submitted in English.

• Must successfully complete every stage of the hiring process.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work opportunity.

• Backup power solution is included as a required technical provision.