Customer Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer inquiries through email, chat, and phone.

• Investigate and escalate complex or technical challenges.

• Document solutions in the help desk and knowledge base.

• Identify recurring issues and propose enhancements.

• Achieve response-time and satisfaction targets.

• Take ownership of and resolve UK customer issues from start to finish.

• Work UK hours, 09:00–17:00 UK time (11:00–19:00 SAST).

• Utilize modern, cloud-based tools while working remotely.

• Collaborate with a supportive UK team.

⛳️ Requirements

• Proven experience in customer support or a service desk position.

• Familiarity with a help desk tool such as Zendesk or Freshdesk.

• Exceptional written English skills.

• Calm and empathetic demeanor.

• Strong problem-solving abilities and ticket prioritization skills.

• Reliable computer, headset, and stable fiber connection.

• Experience supporting UK or international customers (preferred).

• Knowledge of SaaS or e-commerce products (preferred).

• Experience in writing help center articles (preferred).

🏝️ Benefits

• Full-time, fully remote position.

• Comprehensive onboarding and ongoing support.

• Stable remote career with a UK-based employer.

• Work from home utilizing your existing equipment.

• Recruitment team assistance from application to your first day.

• Open lines of communication throughout the hiring process.