Customer Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assist in addressing user inquiries and resolving issues.

• Engage with users through written communication via support tickets and verbally through phone calls.

• Interact with English-speaking users globally.

• Aid in product enhancement by forwarding issues to the appropriate teams.

⛳️ Requirements

• Proficient in English at an Upper-Intermediate / Advanced level (B2+), both spoken and written.

• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.

• Capability to swiftly adapt and learn new processes.

• Resilience under stress.

• Excellent communication skills, including the ability to manage user objections.

• A customer-centric mindset coupled with empathy.

• Interest in topics related to emotional and behavioral well-being.

• Commitment to long-term collaboration.

🏝️ Benefits

• 18 days of paid vacation annually.

• Unlimited sick leave with a doctor's certificate.

• Medical insurance coverage.

• Flexible work schedule based on shifts.

• Guaranteed 1-hour breaks during each shift.

• Performance bonuses for achieving targets and KPIs.

• Fully remote work environment.