Customer Support Specialist

This is a fully remote position, open to applicants in Nepal.

📋 Description

• Respond to inquiries via phone calls, emails, and chat messages.

• Swiftly and effectively address customer concerns.

• Manage returns, exchanges, and customer grievances.

• Maintain detailed records of every customer interaction.

• Update customer details within the CRM system.

• Gather and relay customer feedback to appropriate departments.

• Keep customers informed about the progress of their inquiries.

• Address omnichannel customer inquiries and serve as a conduit for user feedback.

⛳️ Requirements

• Proficient in digital tools and technology.

• Strong skills in data entry and written communication.

• Familiarity with Google products, including Google Sheets and Google Docs.

• Knowledge of or eagerness to learn about e-hailing services, travel, and courier solutions.

• Exceptional verbal and written communication abilities.

• Fluency in both Nepali and English, in spoken and written forms.

• Fast and precise typing skills with a minimum requirement of 100 words per minute.

• Previous experience with customer support CRM tools like Salesforce, Zendesk, or Zoho.

🏝️ Benefits

• Enhance your professional skills with access to mentoring, career consulting, and learning programs.

• Collaborate with global teams and gain international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports activities, and employee-led social impact and volunteering initiatives.

• Improve language skills through co-financed courses and internal speaking clubs.

• Help promote fairness by creating equitable choices for millions of individuals across 1100+ cities in 48 countries.

• Work alongside proactive individuals who encourage open dialogue and personal growth.

• Final benefits may differ based on location.