Customer Support Specialist

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Act as the primary contact for members who have inquiries or concerns related to bookings, accounts, refunds, and other similar matters.

• Assist on-site trainers with urgent requests as needed.

• Engage exclusively through written communication via chat, WhatsApp, and email.

• Embody the brand's friendly, approachable, and genuinely supportive tone.

• Be available for early mornings, weekday evenings, and weekends according to your schedule.

⛳️ Requirements

• Exceptional written English skills.

• Authentic empathy and strong interpersonal instincts; ability to interpret tone and respond kindly to frustrated messages.

• Sound judgment and confidence in making reasonable decisions independently.

• Dependability and a strong sense of ownership.

• Willingness to work early mornings, evenings, and/or weekends.

• Availability that aligns with Central European Time (CET).

• Comfortable with predominantly written communication through email, chat, and WhatsApp.

• Proficiency in German is advantageous but not mandatory.

• No specific software experience is necessary.

• An English version of your CV is required.

🏝️ Benefits

• Fully remote work with flexibility within the designated coverage hours.

• An evolving role with increasing responsibilities as the company grows.

• A supportive team led by the founders.

• Comprehensive training will be provided.