Customer Support Specialist

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Respond to customer inquiries by diagnosing issues and providing assistance through telephone, email, and live chat.

• Guide clients on how to navigate the company's website and utilize trading platforms.

• Engage with clients about the company's products and services through telephone, email, and live chat.

• Support other departments as needed.

⛳️ Requirements

• Exceptional written and verbal English skills.

• Strong communication abilities across live chat, email, and phone.

• Customer-focused mindset with solid problem-solving skills.

• Previous experience in customer support, especially in forex, CFDs, or the broader financial services sector, is a plus.

• Eagerness to learn and adapt in a fast-moving environment.

• Flexibility to work rotational shifts Monday to Friday, from 6:00 AM to 3:00 PM and 7:00 AM to 4:00 PM UTC+8.

• Willingness to work on public holidays and one weekend day each month.

🏝️ Benefits

• Friendly, youthful, and diverse team with approachable leadership.

• Opportunity to make an impact in a dynamic, growing business.

• High degree of autonomy, encouragement of new ideas, and application of your expertise to enhance company practices.

• Ongoing personal development opportunities.

• Training budget available.

• Potential for growth within the company and the chance to learn from industry leaders.

• Competitive salary package.

• Regular salary evaluations.

• Incentive schemes based on performance.

• Lively company culture, featuring team activities and global celebrations.

• Fully remote working arrangement.