Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process orders and manage the entire workflow until delivery to customers.

• Update manufacturing suppliers, sales reps, and clients on order status and changes to the production schedule.

• Foster sustainable relationships and trust with customer accounts through transparent and engaging communication.

• Collaborate with suppliers and the internal team to address any order-related issues.

• Confirm that production proofs are approved and reviewed.

• Record proof and production updates in internal systems.

• Keep accurate records of customer interactions, transactions, feedback, and complaints.

• Track order-related activities in various systems and maintain order status updates in company software.

• Adhere to established communication protocols, guidelines, and policies.

• Undertake assigned ad hoc tasks as needed.

⛳️ Requirements

• Exceptional communication skills in both spoken and written English.

• Strong focus on customer service.

• Excellent analytical and problem-solving abilities.

• Superior organizational and time management skills.

• Capability to thrive in a fast-paced and occasionally high-pressure environment.

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.

• 1-2 years of direct experience in Promotional, Customer Service, or Order Management roles.

• Strong verbal and written communication skills in English.

• Willingness to work overnight/graveyard shifts in Philippine time or during US business hours.

• Proficient in Microsoft and Google applications.

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Experience in the promotional industry or similar e-commerce roles is advantageous.

• Background in handling inbound and outbound calls, customer retention, and inside sales is desired.

• Customer-oriented with the ability to adapt to and engage with diverse personalities.

• Understanding of CRM systems and best practices.

• Comfortable with social media marketing.

• Knowledge of promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore is a plus.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Employer contribution to government-mandated benefits.

• Internet stipends upon regularization.

• HMO coverage available upon regularization (with the option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major company-sponsored live events in spring and winter.

• Monthly virtual events to appreciate employees.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.