Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee incoming customer inquiries for technical assistance and services

• Address customer support inquiries through phone, email, or troubleshooting screen sharing sessions

• Determine customer requirements and assist them in utilizing specific Allego features

• Evaluate and communicate product issues and improvements to Allego's Product Team

• Set up new customer systems

• Support the creation and transformation of additional content

• Develop new Allego systems

• Write email templates and knowledge-base articles

• Forward requests to Advanced Support, Customer Success, or Operations teams

⛳️ Requirements

• Proficient in English with outstanding written and verbal communication abilities

• Previous experience in troubleshooting

• Preferably familiar with SaaS environments

• Detail-oriented with a strong commitment to quality

• Capable of functioning in a highly dynamic and fast-paced startup environment

• Experience with a CRM, such as Zendesk, is preferred

• Bachelor’s degree or equivalent experience is mandatory

• Willingness to adjust working hours within the operational window of 8:00 AM–9:00 PM Eastern Standard Time

🏝️ Benefits

• Fully remote work opportunity from Colombia

• Standard contractor benefits provided by Remote, including secure payment options and access to benefits packages

• Health benefits included

• Payroll, taxes, benefits, and compliance are managed by the Employer of Record (EOR)