Customer Support Representative – Phone Support

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account matters, and product support

• Utilize guided systems and resources to ensure top-notch customer care

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete assessments specific to clients, undergo background checks, and finish a certification course prior to beginning service

⛳️ Requirements

• High school diploma or GED is required

• Candidates must be at least 18 years old

• Must be authorized to work in the United States

• U.S. residency is required, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Ability to adhere to detailed processes and fulfill performance standards

• Excellent communication and active listening abilities

• Proficient in using computer applications and online tools

• Capability to work independently while maintaining accountability for schedules

• Previous experience in call centers or customer service is preferred

• Bilingual proficiency in Spanish and English is preferred but not mandatory

• Familiarity with phone or computer-based support environments is beneficial

• Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before service commences

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training offered upon successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth through MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities into support, QA, and leadership positions

• Confidential treatment of applicant information in accordance with EEO guidelines