Customer Support Representative, m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle incoming customer inquiries via phone and email.

• Serve as the main point of contact for questions related to the sales process and the platform.

• Ensure timely and accurate listing of vehicles on the platform.

• Recognize common customer inquiries and relay improvement suggestions to the appropriate team.

• Provide efficient, competent, and reliable customer support.

⛳️ Requirements

• Relevant professional experience in a similar role.

• Friendly, professional, and assured communication skills, especially when addressing challenging customer issues.

• Proficient use of digital tools.

• Experience with CRM or ticketing systems is preferable.

• Native-level proficiency in German.

• Good command of English is a plus.

• Background in the automotive sector, mobility, or experience with cars is beneficial but not mandatory.

🏝️ Benefits

• Flat organizational structure and quick decision-making processes.

• Opportunities for both professional and personal growth.

• Assistance in identifying personal strengths and planning future career moves.

• Competitive compensation based on performance.

• Access to modern equipment and digital workflows.

• Company pension plan (BAV).

• Commuter allowance or travel cost subsidy.