Customer Support Representative

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Address member inquiries swiftly through phone, email, video calls, and live chat.

• Assist new members and ensure they are enthusiastic about the available programs and resources.

• Diagnose issues, explore solutions, and guide members through subsequent steps.

• Keep precise member records and log solutions in the company's systems.

• Work in conjunction with the Agency Development & Service team and other departments to address complex queries.

• Inform members about additional products and services that can facilitate their business growth.

• Achieve personal and team support quotas along with revenue objectives.

• Advocate for an exceptional member experience.

⛳️ Requirements

• Over 2 years of experience in customer or client support, preferably with CRM/Support Desk tools.

• Engaging and empathetic communication skills, both written and verbal.

• Strong telephone skills and active listening abilities.

• Capability to adapt and respond to varying communication styles.

• Resourcefulness, self-management, and excellent research skills.

• Well-organized, able to multitask, prioritize, and manage time efficiently.

• A high school diploma is required.

• Availability to work shifts from Monday to Friday, 9 am to 8 pm, and Saturday from 9 am to 4 pm.

• Experience in the travel industry is an advantage.

• Must be authorized to work in the United States.

🏝️ Benefits

• Employer-sponsored medical and dental insurance with employee contribution.

• Fully-funded life insurance (1x salary) and long-term disability insurance.

• Optional employee-paid vision insurance and short-term disability insurance.

• 401k plan with up to 4% company match.

• Paid time off plus company holidays.

• Additional time off for your birthday and work anniversary.

• Discount travel program.