Customer Support Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the initial point of contact for Timeleft users.

• Quickly address customer inquiries through email, chat, and social media platforms.

• Customize responses to align with each customer's unique context and tone.

• Efficiently handle a large volume of tickets while maintaining high-quality standards.

• Identify and report recurring issues and critical bugs to the relevant internal teams.

• Assist in developing the internal knowledge base and frequently asked questions (FAQ).

• Recognize opportunities for simplifying or automating support processes.

• Assess and prioritize tickets based on urgency and impact.

• Engage in preliminary questions, an introduction call, a case study, and a final interview during the recruitment process.

⛳️ Requirements

• Previous experience in customer support is mandatory.

• Proficiency in English is required.

• Excellent written communication abilities.

• Capability to manage multiple conversations while ensuring accuracy.

• Familiarity with support platforms such as Zendesk or similar tools.

• A proactive and problem-solving attitude.

• Comfortable working independently in a fast-paced, remote environment.

• A natural sense of empathy.

• Ability to tailor responses to the individual context and tone of each customer.

• Competence in efficiently managing a high volume of tickets.

🏝️ Benefits

• Freelance position.

• Two available schedules: Wednesday to Sunday, 06:00 to 15:00 (including a one-hour break), or Wednesday to Sunday, 12:30 to 21:30 (including a one-hour break).

• Remote work.