Customer Support Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Assist customers via chat, email, and occasional video calls

• Deliver prompt, friendly, patient, and professional customer support

• Identify and escalate issues to the relevant internal team, ensuring follow-through until resolution

• Diagnose technical problems and guide users in resolving them

• Assist users in integrating iClosed with Zapier, Make, n8n, webhooks, and APIs

• Recommend enhancements to support processes and the product itself

• Relay customer feedback and suggestions aimed at improving the product and support services

⛳️ Requirements

• Over 1 year of experience in customer support or a related position

• Proficient in English: B2 level spoken and C1 level written

• Fundamental understanding of web applications and SaaS products, including Intercom, ClickUp, Slack, email, Zapier, Make, n8n, and scheduling tools

• Excellent communication skills with the ability to simplify complex concepts

• Problem-solving attitude and a strong desire to learn

• Committed and diligent work ethic

• Availability to work shifts between 8am and 10pm CET

• Proficiency in French is a plus

🏝️ Benefits

• Remote-friendly – work from any location

• Opportunities for growth – enhance your skills and advance your career

• A collaborative team – colleagues who support one another

• Meaningful work – assist customers and make a notable impact daily, both internally and publicly

• A vibrant and positive workplace culture

• Full-time employment