Customer Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily accounts receivable functions, including invoicing, collections, and cash application.

• Manage accounts payable activities, such as vendor invoice processing, approvals, and payment executions.

• Take ownership of monthly, quarterly, and annual financial reporting and closing procedures.

• Prepare and review journal entries, account reconciliations, and supporting documentation.

• Ensure financial reporting is precise, timely, and adheres to GAAP standards.

• Collaborate with FP&A and leadership on budgeting, forecasting, and variance analysis.

• Maintain and enhance ERP and FP&A applications to optimize accounting workflows.

• Identify opportunities for automation or streamlining AR/AP and reporting processes.

• Assist with internal and external audits by providing organized documentation and clear process explanations.

• Communicate financial results and issues to both finance and non-finance stakeholders.

⛳️ Requirements

• Bachelor's degree in Accounting (mandatory).

• A minimum of 5 years of professional accounting experience.

• Direct experience in managing accounts receivable and accounts payable operations.

• Strong background in financial reporting, including month-end and period closing.

• Practical experience with FP&A applications and ERP systems.

• Comfortable with the adoption of AI-driven and automated accounting tools.

• Excellent analytical skills, including the ability to interpret financial data and identify trends or discrepancies.

• Outstanding written and verbal communication abilities.

• Strong understanding of GAAP principles.

• High attention to detail coupled with strong organizational capabilities.

• Experience in a SaaS, software, or technology company is preferred.

• Familiarity with NetSuite, Microsoft Dynamics 365 Business Central, Sage Intacct, Acumatica, or QuickBooks is preferred.

• Previous experience in people management or as a team lead is preferred.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for commission and bonuses.

• Paid Time Off and company holidays.

• 401(k) plan with company contributions.

• 100% company-paid health, dental, life, and short-term disability insurance for employees.

• Additional voluntary benefits available.

• Potential for bonuses and stock options.

• Direct, hands-on experience with AI-enhanced financial reporting and automation.

• Opportunity to work daily with modern FP&A and ERP tools.

• Potential for growth within a company whose product and internal operations leverage AI and automation technologies.